"their serious adverse incident process has been wholly inadequate and what we have heard this week is a damning indictment of the western trust..

on critical illness, 4.6 per cent of claims were declined due to the definition not being met and 2.3 per cent were due to misrepresentation... march 2018  (23).

"to be honest, that was what i had almost expected," she said.., seventh-highest in the nation, and more than double the national average....