scott cadger, head of underwriting and claims strategy at scottish widows, said the industry needed to do more to educate the public on the merits of protection insurance..
he said: "our research shows that people, on average, believe that only 34 per cent of protection claims are paid out by insurance companies..
"it has been a long two years and throughout that time the western trust has not been assisting us in trying to understand the circumstances around our mother's death..