the youngest claimant was aged 20, and the eldest aged 89, while the average policy duration at claim stage was 10 years..
the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers...
the staff's "dearth of knowledge" about the correct procedure to follow when someone dies unexpectedly was also highlighted..
the smok-e mountain brand's facebook page had been taken down on thursday..