."their serious adverse incident process has been wholly inadequate and what we have heard this week is a damning indictment of the western trust..
.."[the chipmuck and mice] come up close to peoples decks, yards, running around and that's the way the ticks can be invited in", she said..
on critical illness, 4.6 per cent of claims were declined due to the definition not being met and 2.3 per cent were due to misrepresentation..

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